A UK housing association needed to document mission critical systems, processes and people.
Challenge
- Need for an independent honest assessment & IT audit of as-is environment (applications, processes people, and interfaces)
- Current in-house team working at full capacity and needed additional capacity and expertise to map out core applications, systems and processes
Services Included
- Project Management
- Business Analysis
Solution & Delivery
- Fixed price business analysis and consultancy to deliver the documentation for mission critical systems
- Delivered best practice templates and extracted critical information & data from subject matter experts
Impact
- Delivered a comprehensive view and detailed documentation for 28 interfaces and 4 applications
- Standardised templates, documentation processes and implemented ongoing governance for business analysis within the client environment
- The leadership team’s confidence in the IT environment has increased and there is less pressure on key IT SME’s as the knowledge has been shared and transitioned across a wider group of people
