Benchmarking of IT Services

A global facilities management company wanted to benchmark performance of existing vendor half way through a multi-year outsourcing agreement. GOX use a proven methodology for benchmarking & vendor selection that has been repeatedly and successfully used with +35 clients. With solution lifecycles and outsourcing relationships spanning 5-10 years, it is essential to adopt a robust and structured approach when making choices that will impact the organisation 5 years down the road. We use proprietary business benchmarking methodology to quantify your gap to world class – comparing your IT function & third party outsourcers ability to execute cost efficiently and assess if they provide quality and value.

Our framework conclude with a robust and data driven recommendation.

Challenge

  • Aggressive timeline to complete assessment within 3 weeks

  • No internal resource with relevant experience and outsourcing market knowledge

Scope

Scope of services to benchmark across UK was:

A.Hosting and Data centre management

B.Infrastructure management

C.Service Desk

D.Desktop Services

E.LAN Support

Key Facts

  • Identified savings of £1.1 million per annum

  • Obtained significant improvements on KPI and service levels for client

  • Helped client source new potential partners

  • Our fees were less than 2% of the cost savings identified