A global facilities management company wanted to benchmark performance of existing vendor half way through a multi-year outsourcing agreement. GOX use a proven methodology for benchmarking & vendor selection that has been repeatedly and successfully used with +35 clients. With solution lifecycles and outsourcing relationships spanning 5-10 years, it is essential to adopt a robust and structured approach when making choices that will impact the organisation 5 years down the road. We use proprietary business benchmarking methodology to quantify your gap to world class – comparing your IT function & third party outsourcers ability to execute cost efficiently and assess if they provide quality and value.
Our framework conclude with a robust and data driven recommendation.
Challenge
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Aggressive timeline to complete assessment within 3 weeks
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No internal resource with relevant experience and outsourcing market knowledge
Scope
Scope of services to benchmark across UK was:
A.Hosting and Data centre management
B.Infrastructure management
C.Service Desk
D.Desktop Services
E.LAN Support
Key Facts
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Identified savings of £1.1 million per annum
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Obtained significant improvements on KPI and service levels for client
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Helped client source new potential partners
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Our fees were less than 2% of the cost savings identified
