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We have partnerships with several local IT providers and can provide case studies upon request.

But one of our close partnerships since 2007 has been with IT Lab.

They have cast-iron Service Level Agreements (SLAs). Here are some impressive results:

For critical issues they guarantee a 10 minute response. Their average time was 4.14 min.
For standard issues they guarantee a 30 minute response. Their average time was 13.83 min.
For system enhancement issues they guarantee a 90 minute response. Their average time was 57.51 min.