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Housing Association needed a new IT strategy to accomodate changing business strategy

Current IT strategy had expired and there was a requirement to implement a new 3-5 year plan to accomodate for a mobile workforce, data centre move and data enhancements to improve customer services

Key Points

  • Provided advise & recommendations on organisational changes, mobile work force, CRM, Data Warehouse, and infrastructure (data centre and network)

  • Initial kickoff to final delivery in under 2 months

  • We are now helping them deliver some of the recommendations

Here is a quote from the head of IT

Synergy Housing took the decision to completely review our infrastructure, mobile working, CRM and staffing requirements to enable us to make full use of new technology and to continue to provide an excellent service to our customers. We wanted a partner that would provide an independent, honest, detailed and fully costed assessment of our requirements and to help develop a plan for implementation. GOX exceeded our expectations. They used their wealth of expertise and worldwide contacts to deliver a comprehensive and innovative assessment which has enabled Synergy Housing to plan for our future requirements

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