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A UK housing association needed to document mission critical systems, processes and people.

Challenge

Need for an independent honest assessment & IT audit of as-is environment (applications, processes people, and interfaces)
Current in-house team working at full capacity and needed additional capacity and expertise to map out core applications, systems and processes

Services Included

Project Management
Business Analysis

 Solution & Delivery

Fixed price business analysis and consultancy to deliver the documentation for mission critical systems
Delivered best practice templates and extracted critical information & data from subject matter experts

Impact

Delivered a comprehensive view and detailed documentation for 28 interfaces and 4 applications
Standardised templates, documentation processes and implemented ongoing governance for business analysis within the client environment
The leadership team’s confidence in the IT environment has increased and there is less pressure on key IT SME’s as the knowledge has been shared and transitioned across a wider group of people
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